Maybe its just jammed or the blow back action is blocked somehow . To the best that I can understand the gas propells the bbs while pulling back the slide also . Will the airsoft gun fire if this is the case then the gas probaly just isn't getting to the slide . If the airsoft gun wont fire I am not too sure . Perhaps you can take it back and let a perfession look at it . That would be the smarter thing to do if it is still under warrenty and if not send it back anyway they may charge to fix it or to charge you to replace it entirely but either way youll have a fixed or entirely new airsoft gun .