I've had similar experiences with Evike and Airsoft GI. They both do their best to serve everyone well, but they both mess things up sometimes. If you want customer service, call on the phone. They're much more accommodating over the phone than through email.
As far as "will this site take my money and run?" the answer is no. Evike and GI are both trustworthy. Also, this is in the wrong forum. There are many threads about Evike in the Site Reviews forum.